{"id":9796,"date":"2016-08-08T11:06:23","date_gmt":"2016-08-08T10:06:23","guid":{"rendered":"http:\/\/www.repricerexpress.com\/?p=9796"},"modified":"2020-09-24T12:22:50","modified_gmt":"2020-09-24T11:22:50","slug":"handle-ebay-claims-disputes","status":"publish","type":"post","link":"https:\/\/www.repricerexpress.com\/handle-ebay-claims-disputes\/","title":{"rendered":"How to Handle eBay Claims and Disputes"},"content":{"rendered":"
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There is a worrying trend of an increasing amount of claims<\/a> being raised by buyers against sellers. The way eBay is currently set up is skewed toward the buyer, with a money-back guarantee if the buyer doesn\u2019t receive the item or the product doesn\u2019t match the listing. Hopefully you\u2019ll never need this advice and your transactions as both a buyer and seller will go smoothly. In this post, l\u2019ll be looking at how sellers can protect themselves and the process of resolving disputes.<\/strong><\/p>\n

Talk about a resolution<\/h2>\n

eBay\u2019s Resolution Centre<\/a> is a communication tool that can be found within the My Account section of eBay (last option on the left navigation menu). Its purpose is to help buyers and sellers track, manage, resolve, or close any existing disputes.<\/p>\n

Information posted in this tool is accessible by the seller, buyer and eBay Customer Support. Sellers can use the eBay Resolution Centre to report a buyer, who has purchased an item but hasn\u2019t paid for it, whilst buyers can use the tool if they have paid for an item but didn\u2019t receive it, or the item was significantly different from the item description.<\/p>\n

Advice from eBay<\/h2>\n

eBay offers the following advice when communicating with a buyer\/seller:<\/p>\n