{"id":9736,"date":"2016-07-20T09:40:46","date_gmt":"2016-07-20T08:40:46","guid":{"rendered":"http:\/\/www.repricerexpress.com\/?p=9736"},"modified":"2021-01-28T14:40:33","modified_gmt":"2021-01-28T14:40:33","slug":"remove-negative-feedback-ebay","status":"publish","type":"post","link":"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/","title":{"rendered":"How to Remove Negative Feedback on eBay"},"content":{"rendered":"<p><strong>Ooh, got a bit of bad feedback on a recent eBay sale? That\u2019s okay. Well, not really, but it doesn\u2019t have to mean the end of the world for you. At <a href=\"http:\/\/www.repricerexpress.com\/\">RepricerExpress<\/a>, we\u2019re firm believers in finding the silver lining on any storm cloud and that includes negative feedback and how to get rid of it.<\/strong><\/p>\n<h2>Ascertain if the Right Conditions are Met<\/h2>\n<p>First off, you have to be absolutely certain that the right conditions are in place if you\u2019re looking to remove negative feedback on your eBay sale. And even then, eBay uses the word \u2018may\u2019 instead of \u2018will\u2019, so don\u2019t pin all your hopes on it, sadly. But here are the criteria for resolving issues.<\/p>\n<h3>1. The feedback is in violation of eBay\u2019s policies.<\/h3>\n<ul>\n<li>Primarily, the user violated eBay\u2019s policies on what constitutes \u2018okay\u2019 feedback. For a full list of what\u2019s kosher and what isn\u2019t, <a href=\"http:\/\/sellercentre.ebay.co.uk\/inappropriate-feedback-comments-policy\">check out eBay\u2019s page<\/a> on that. But for a brief little primer, users generally can\u2019t include links\/scripts to other pages, references to eBay\/PayPal investigations or customs delays\/fees, comments about other transactions, comments that reveal sensitive information, and a few other things.<\/li>\n<\/ul>\n<h3>2. The buyer has unpaid items on their account.<\/h3>\n<ul>\n<li>eBay has a pretty clear-cut policy in place regarding unpaid items (read all about it <a href=\"http:\/\/sellercentre.ebay.co.uk\/unpaid-item-policy\">here<\/a>). But generally, they have two days to arrange payment for the item otherwise a case can\/will be opened in the Resolution Centre.<\/li>\n<li>If the buyer does this enough (avoids paying for an item they successfully bid on), they can actually lose their buying privileges.<\/li>\n<li>And if they haven\u2019t paid for an item AND left negative feedback, then eBay sees this as fairly strong grounds for you being able to get that bad review removed.<\/li>\n<\/ul>\n<h3><a href=\"https:\/\/www.feedbackexpress.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-11100 size-large aligncenter\" src=\"https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2015\/08\/CTA-Prevent-negative-feedback-1024x442.png\" alt=\"Prevent negative feedback\" width=\"1024\" height=\"442\" srcset=\"https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2015\/08\/CTA-Prevent-negative-feedback-1024x442.png 1024w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2015\/08\/CTA-Prevent-negative-feedback-300x129.png 300w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2015\/08\/CTA-Prevent-negative-feedback-768x331.png 768w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2015\/08\/CTA-Prevent-negative-feedback-200x86.png 200w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2015\/08\/CTA-Prevent-negative-feedback-400x173.png 400w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2015\/08\/CTA-Prevent-negative-feedback-600x259.png 600w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2015\/08\/CTA-Prevent-negative-feedback-800x345.png 800w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2015\/08\/CTA-Prevent-negative-feedback-1200x518.png 1200w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2015\/08\/CTA-Prevent-negative-feedback.png 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/h3>\n<h3>3. The buyer engages in these other miscellaneous practices.<\/h3>\n<ul>\n<li>Sometimes a buyer gets his or her experiences and sellers mixed up, leaving negative feedback for the wrong person. It\u2019s unusual and doesn\u2019t happen very often, but eBay is pretty good at straightening the whole mess out and ensuring you\u2019re not left with bad words on your site (if you\u2019re the wronged party).<\/li>\n<li>But maybe a buyer <em>hasn\u2019t<\/em> gotten their sellers mixed up and has, indeed, left negative feedback that corresponds with the right seller. One other way in which eBay will take that negative feedback is if they receive a court order or cease-and-desist letter telling them to do so.<\/li>\n<li>And yet a <em>third<\/em> way where negative feedback can disappear is if eBay gets what\u2019s called a <a href=\"http:\/\/sellercentre.ebay.co.uk\/defamation-claims-policy\">\u2018Notice of False and Defamatory content\u2019<\/a> that essentially says the feedback is, <strong>Actually Defamatory. <\/strong>Depending on which country you and\/or the buyer reside in, defamatory content will mean different things. But there\u2019s usually a decent umbrella criterion that says that it is, such as if someone says, \u2018So-and-so is a rotten scoundrel and a thief for making off with my money\u2019. Not cool, and most likely removable. But if it comes to this, you\u2019ll probably want to get a lawyer on your side.<\/li>\n<\/ul>\n<p>So if this happens, eBay recommends doing one of two things:<\/p>\n<p><strong>1. Make your feedback private.<\/strong><br \/>\nThe upside of this is you can minimise the damage done by negative words. The downside is eBay won\u2019t let you list items if you\u2019ve made your feedback private. So, weigh both sides before making your decision.<\/p>\n<p><strong>2. Ask eBay to referee.<br \/>\n<\/strong>You can most definitely ask them for help, but if you\u2019re going to do that, you\u2019ve got to do things the way they\u2019ve laid out and they\u2019ve got <a href=\"http:\/\/pics.ebay.com\/aw\/pics\/uk\/pdf\/pdf\/defam-form.pdf\">a page of instructions<\/a> you can follow to make sure you\u2019ve got the process right.<\/p>\n<h2>Final Thoughts<\/h2>\n<p>We\u2019ve tried to keep things as simple as possible while showing that there\u2019s still a light at the end of the tunnel when it comes to a bad-ish experience. If you want to remove negative feedback on eBay a buyer\u2019s left you, it\u2019s far from impossible! And what\u2019s even closer to possible is absorbing the sheer awesomeness and far-reaching powers of what <a href=\"http:\/\/www.repricerexpress.com\/\">RepricerExpress<\/a> can do for you. Not convinced? <a href=\"https:\/\/dashboard.repricer.com\/register\/do\/repricer?utm_source=rex-blog&amp;utm_medium=referral&amp;utm_campaign=rex-to-repricer-registration&amp;utm_activity=take-action\">Test us out for 15 days for free<\/a>!<\/p>\n<p><a href=\"https:\/\/dashboard.repricer.com\/register\/do\/repricer?utm_source=rex-blog&amp;utm_medium=referral&amp;utm_campaign=rex-to-repricer-registration&amp;utm_activity=take-action\"><img decoding=\"async\" class=\"aligncenter wp-image-13830 size-full\" src=\"https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2020\/02\/ebay-repricing-software-cta.png\" alt=\"eBay repricing free trial\" width=\"1024\" height=\"440\" srcset=\"https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2020\/02\/ebay-repricing-software-cta.png 1024w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2020\/02\/ebay-repricing-software-cta-300x129.png 300w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2020\/02\/ebay-repricing-software-cta-768x330.png 768w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2020\/02\/ebay-repricing-software-cta-200x86.png 200w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2020\/02\/ebay-repricing-software-cta-400x172.png 400w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2020\/02\/ebay-repricing-software-cta-600x258.png 600w, https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2020\/02\/ebay-repricing-software-cta-800x344.png 800w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p><strong>Related:\u00a0<\/strong><a href=\"http:\/\/www.repricerexpress.com\/ebay-repricing-software-101\/\">eBay Repricing Software 101<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ooh, got a bit of bad feedback on a recent eBay sale? That\u2019s okay. Well, not really, but it doesn\u2019t have to mean the end of the world for you. At RepricerExpress, we\u2019re firm believers in finding the silver lining on any storm cloud and that includes negative feedback and how to get rid of [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":9574,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17,8,9],"tags":[],"class_list":["post-9736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ebay","category-news","category-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Remove Negative Feedback on eBay<\/title>\n<meta name=\"description\" content=\"Negative feedback on eBay is every seller&#039;s worst nightmare. Discover how to remove negative feedback on eBay with this great guide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Remove Negative Feedback on eBay\" \/>\n<meta property=\"og:description\" content=\"Negative feedback on eBay is every seller&#039;s worst nightmare. Discover how to remove negative feedback on eBay with this great guide.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/\" \/>\n<meta property=\"og:site_name\" content=\"RepricerExpress\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/repricerexpress\" \/>\n<meta property=\"article:published_time\" content=\"2016-07-20T08:40:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-01-28T14:40:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2016\/04\/amazon_feedback.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"880\" \/>\n\t<meta property=\"og:image:height\" content=\"587\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Seamus Breslin\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Seamus Breslin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/\"},\"author\":{\"name\":\"Seamus Breslin\",\"@id\":\"https:\/\/www.repricerexpress.com\/#\/schema\/person\/3a136b67199cecf1cc48ce34d50ef4bc\"},\"headline\":\"How to Remove Negative Feedback on eBay\",\"datePublished\":\"2016-07-20T08:40:46+00:00\",\"dateModified\":\"2021-01-28T14:40:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/\"},\"wordCount\":719,\"publisher\":{\"@id\":\"https:\/\/www.repricerexpress.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2016\/04\/amazon_feedback.jpg\",\"articleSection\":[\"eBay\",\"News\",\"Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/\",\"url\":\"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/\",\"name\":\"How to Remove Negative Feedback on eBay\",\"isPartOf\":{\"@id\":\"https:\/\/www.repricerexpress.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.repricerexpress.com\/remove-negative-feedback-ebay\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.repricerexpress.com\/wp-content\/uploads\/2016\/04\/amazon_feedback.jpg\",\"datePublished\":\"2016-07-20T08:40:46+00:00\",\"dateModified\":\"2021-01-28T14:40:33+00:00\",\"description\":\"Negative feedback on eBay is every seller's worst nightmare. 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