{"id":9698,"date":"2016-06-02T13:53:20","date_gmt":"2016-06-02T12:53:20","guid":{"rendered":"http:\/\/www.repricerexpress.com\/?p=9698"},"modified":"2024-12-20T12:44:41","modified_gmt":"2024-12-20T12:44:41","slug":"3-ways-deal-negative-amazon-product-reviews","status":"publish","type":"post","link":"https:\/\/www.repricerexpress.com\/3-ways-deal-negative-amazon-product-reviews\/","title":{"rendered":"3 Ways to Deal with Negative Amazon Product Reviews"},"content":{"rendered":"

Let’s say one thing right off the bat: we here at RepricerExpress<\/a> hate dealing with anything negative because we think every cloud has a silver lining. But it\u2019s an inevitability that you\u2019ll come across a negative review and it\u2019s how you handle it (hopefully with aplomb) that\u2019ll shape you as a seller.<\/h4>\n

Differentiating Between Product and Seller Feedback<\/h2>\n

Buyers can leave you one of two types of feedback: seller- or product-related. The former has to do with your behaviour during the selling process (and is, and has been, the topic of another post), while the latter deals with the quality of the item you sold.<\/p>\n

A little side-note: I once had a room-mate who made up Excel charts for hospitals that recommended which pieces of medical equipment they should buy. There were about a half dozen criteria that scored points and the item with the most overall points was the one hospitals would get. This ensured that, for the most part, hospitals would get the generally best product for the generally best price.<\/p>\n

Pretty much the same idea goes for selling on Amazon<\/a>. We can\u2019t, in good conscience, recommend that you buy seemingly high-quality or big-ticket items in a back alleyway and then turn around and sell them on Amazon for a massive profit (for many reasons), but as a general rule of thumb, try and use quality items in your listings as much as possible. The profit margins may not be as padded as if you were to sell knock-offs, but trust us, the chances of getting positive product reviews will be infinitely higher.<\/p>\n

That being said, not everyone will understand where you\u2019re coming from as a seller and will have something not-so-nice to say. In those instances\u2026<\/p>\n

Related reading:<\/strong> Removing Negative Feedback on Amazon<\/a><\/p>\n

Solid Strategies on Bouncing Back from Negative Amazon Product Reviews<\/h2>\n

Let\u2019s just get right to the meat of the matter, eh? Here we go, in no particular order.<\/p>\n