{"id":8156,"date":"2018-11-21T10:15:54","date_gmt":"2018-11-21T10:15:54","guid":{"rendered":"http:\/\/www.repricerexpress.com\/?p=8156"},"modified":"2020-09-24T12:22:32","modified_gmt":"2020-09-24T11:22:32","slug":"how-amazon-sellers-should-deal-with-fba-returns","status":"publish","type":"post","link":"https:\/\/www.repricerexpress.com\/how-amazon-sellers-should-deal-with-fba-returns\/","title":{"rendered":"How Amazon Sellers Should Deal with FBA Returns"},"content":{"rendered":"

Having a product returned is probably RepricerExpress<\/a>\u2019s least favourite part of ecommerce. More than just a lost sale, it means something went wrong down the line and the buyer wasn\u2019t as satisfied with an item as you\u2019d hoped. Unfortunately, there\u2019s no avoiding the inevitable, so the best solution is to deal with FBA returns<\/a> as smartly as possible.<\/strong><\/p>\n

Make Sure Returned Items Are Actually Returned to FBA<\/h2>\n

The returns process when FBA<\/a> is involved is quite a bit different than if you\u2019re selling on Amazon by yourself. The biggest thing to remember is the 45-day window<\/strong> where buyers have up to 45 days to return the item they want a refund for. Unless you\u2019re in a slow period or aren\u2019t selling a huge number of items, it\u2019s best to let the month and a half go by before checking your account.<\/p>\n

Under ideal circumstances, FBA will refund the customer, inform them they have 45 days to return the item and everything. However, it sometimes happens that customers don\u2019t<\/strong> return the item within that time-frame and the product never makes its way back into your inventory (i.e. they \u2018forget\u2019, or Amazon deems the product unsellable). If that happens, Amazon\u2019s guarantee to you is they\u2019ll reimburse<\/strong> the price of the item.<\/p>\n

So, what happens if you the 45 days pass and you don\u2019t actually see the money reimbursed in your Seller Central account?<\/p>\n

Related reading:\u00a0<\/strong>How to Get an FBA Refund for Lost or Destroyed Goods<\/a><\/p>\n

What to Check if You Don\u2019t Get an Email From Amazon<\/h2>\n

If you\u2019ve been a seller for even a little while, then you know things don\u2019t always go according to plan. And one of those things is if you accidentally delete Amazon\u2019s email notification saying that they\u2019ve initiated a refund for an order.<\/p>\n

But instead of worrying about how to recover that email, there\u2019s another way of checking to see if any Amazon has initiated any refunds. All you have to do is log in to your Seller Central account and go to Reports<\/strong> at the top. Under that tab, select Fulfilment<\/strong>, and then Returns<\/strong> (you can find it on the left side of the page in a column).<\/p>\n

There\u2019s also another way of checking this, and that\u2019s to generate a returns report. You start off the same by clicking on Reports<\/strong>, but instead of going down the aforementioned route, you\u2019ll want to select Payments<\/strong> and then generate a report based on whatever time-frame you need.<\/p>\n

Note:<\/strong> These two approaches will only tell you if Amazon\u2019s refunded the item to your buyer, not if they actually returned it. To do that, all you have to do is follow these steps in sequential order.<\/p>\n

Related reading:\u00a0<\/strong>The Sellers’ Guide to FBA Reimbursements<\/a><\/p>\n

Checking If the Customer Has Returned the Item<\/h2>\n

This part is a tad lengthier than the above, but it\u2019s still super easy to follow.<\/p>\n