{"id":2865,"date":"2014-07-08T16:04:07","date_gmt":"2014-07-08T16:04:07","guid":{"rendered":"http:\/\/www.repricerexpress.com\/?p=2865"},"modified":"2014-07-15T12:46:40","modified_gmt":"2014-07-15T12:46:40","slug":"customer-support","status":"publish","type":"post","link":"https:\/\/www.repricerexpress.com\/customer-support\/","title":{"rendered":"5 Tips You Need to Employ for Amazing Amazon Marketplace Customer Support"},"content":{"rendered":"<p>It makes no difference whether you have one buyer or one million, excellent customer service should always be your top priority. One of the unfortunate aspects of owning your own business, no matter if it\u2019s on Amazon or any other site, is you\u2019ll have to soothe customers\u2019 worries about perceived ills and misfortunes. How you end up handling this might not make you into a superstar seller, but it can definitely break your chances of ever reaching that level. For example, the route to Amazon\u2019s prized Buy Boxes is a closely guarded secret, but good customer support and reviews are widely thought to be one of the most influential factors. At <a href=\"http:\/\/www.repricerexpress.com\/\">RepricerExpress<\/a>, we\u2019re true believers it really doesn&#8217;t take as much as you think to provide stellar customer support, so here are 5 tips to keep in mind the next time an issue arises.<\/p>\n<h2>1. Above All Else, Be Timely<\/h2>\n<p>Regardless of whether you choose FBA or your own method, your customers want you to address them as soon as possible. They don\u2019t care that you have a business to run, orders to package and ship, and mounds of paperwork \u2014 the only thing on their minds is what went wrong. And the longer you take to let them know you&#8217;ve heard them and are working on it (never mind actually fixing what went wrong), the angrier they\u2019ll be at you and likelier to leave a bad review on your site.<\/p>\n<h2>2. Practice Delicate, Tactful Honesty<\/h2>\n<p>We&#8217;ve all had customers that have made us roll our eyes at their inanity, but we know better than to actually tell them what we really think. However, that doesn&#8217;t mean you should lie to their faces in the name of telling them what you think they want to hear. Instead, try and find that sweet spot in the middle where you\u2019re able to calm their fears, yet be realistic about exactly what the situation entails and what you can do about it. If you can\u2019t find an exact replacement for Product X in 24 hours, don\u2019t tell them, but do tell them you\u2019re looking for it right away and will update them as soon as it\u2019s in your hands and ready to ship out.<\/p>\n<h2>3. Create an FAQ Page for the Meantime<\/h2>\n<p>You can\u2019t be in all places every second of the day, so do the next best thing: anticipate your customers\u2019 questions in a separate section. Yes, it\u2019ll take time to set up an extensive FAQ section where you anticipatorily troubleshoot every possible thing that can go wrong, but it\u2019ll save you oodles of time in the future. Plus, it won\u2019t leave your customers wondering just what the heck your policy is on returns, defects, issues, and anything else that\u2019s on their minds.<\/p>\n<h2>4. Have Amazon Handle the Customer Support Aspect<\/h2>\n<p>One of the really cool aspects about joining up with Fulfilment by Amazon (FBA) is you instantly get access to their 24\/7 customer support. If anything pops up, Amazon can handle it any time of day in any language supported by an Amazon marketplace. You may be trying to grow your business internationally, but if you can\u2019t communicate with customers about issues, they\u2019ll quickly get the sense you don\u2019t even care enough to try.<\/p>\n<h2>5. Take Matters into Your Own Hands<\/h2>\n<p>One of the downsides of using FBA for customer support is you\u2019re using a standardised approach that may rankle your customers. After all, when they encounter a problem, they want to feel as though you truly care about them and not like they\u2019re just another number on the list. A common way of doing this is to set up a chat window on your site \u2014 if you don\u2019t sell on Amazon \u2014 or make yourself available within a 24-hour window by email, if you do sell on Amazon.<\/p>\n<h3>No doubt you already practice these five tips in an attempt to provide the best customer support possible each day you do business, but it\u2019s good to have on hand to pass onto your peers who don\u2019t. But one tip you\u2019ll want to keep to yourself is repricing because you definitely don\u2019t want your competitors having the same great prices as yourself. And if you use RepricerExpress for your repricing software, keep that nugget to yourself, especially the part about being able to <a>try it out for <\/a><a href=\"https:\/\/dashboard.repricer.com\/register\/do\/repricer?utm_source=rex-blog&amp;utm_medium=referral&amp;utm_campaign=rex-to-repricer-registration&amp;utm_activity=take-action\">free for 15 days<\/a>.<\/h3>\n\n","protected":false},"excerpt":{"rendered":"<p>It makes no difference whether you have one buyer or one million, excellent customer service should always be your top priority. One of the unfortunate aspects of owning your own business, no matter if it\u2019s on Amazon or any other site, is you\u2019ll have to soothe customers\u2019 worries about perceived ills and misfortunes. How you [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-2865","post","type-post","status-publish","format-standard","hentry","category-amazon"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Tips You Need to Employ for Amazing Amazon Marketplace Customer Support<\/title>\n<meta name=\"description\" content=\"5 tips you need to know to ensure your providing excellent customer support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.repricerexpress.com\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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