{"id":12373,"date":"2018-12-03T11:31:56","date_gmt":"2018-12-03T11:31:56","guid":{"rendered":"http:\/\/www.repricerexpress.com\/?p=12373"},"modified":"2020-09-24T12:23:31","modified_gmt":"2020-09-24T11:23:31","slug":"ebay-account-suspension","status":"publish","type":"post","link":"https:\/\/www.repricerexpress.com\/ebay-account-suspension\/","title":{"rendered":"How to Deal With an eBay Account Suspension"},"content":{"rendered":"

If an eBay user violates eBay\u2019s policies, they can have their account suspended, which leads to an interruption of sales and the potential for more, serious ramifications. To protect yourself on eBay, RepricerExpress<\/a> will explore how suspensions happen, what you can do to remedy things, and how to avoid suspension in the future.<\/strong><\/p>\n

Common Reasons for eBay Account Suspensions<\/h2>\n

Saying an eBay user can get suspended for violating eBay\u2019s policies is pretty broad, so here are the four most common reasons users get their accounts suspended.<\/p>\n

1. Late Shipping Orders
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One of the biggest deciding factors buyers make when narrowing down choices between buyers is shipping time. And if you\u2019re late on what you promised, you\u2019re at risk of buyers complaining. But late shipping isn\u2019t just about when<\/em> a product arrives, it\u2019s also about when you send it out. Once you\u2019ve received payment, you shouldn\u2019t be exceeding more than a couple hours to have it shipped out.<\/p>\n

2. Late Tracking Number
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Buyers get anxious about the status of their product shipment, and a tracking number helps them see where the item is during delivery. But if you\u2019re late in uploading that, then eBay can\u2019t validate it and share with the customer \u2014 which tells the buyer you either have a poor workflow or you didn\u2019t ship the product with a tracked service (or both!).<\/p>\n

3. High Transaction Defect Rate<\/h3>\n

eBay talks about what transaction defect rate requirements here<\/a>, but it essentially means a fast track to account suspension. Even though buyers don\u2019t get to see your defect rate, it\u2019s important to keep it low to protect your reputation and sales volume.<\/p>\n

4. Low Case Resolve Rate in the Resolution Centre<\/h3>\n

Although it might seem like Amazon is the leader in customer support, you should in no way take that to mean that eBay places customer support low on their priority list. They do no. They very much care about their buyers\u2019 happiness, and you should, too, by writing listings, taking care of issues\/complaints\/questions, and resolving cases in the Resolution Centre with this in mind.<\/p>\n

Although these tend to be the most common reasons a seller may find their account suspended for, there are other ways to get there as well, such as:<\/p>\n