{"id":10875,"date":"2018-02-28T10:42:39","date_gmt":"2018-02-28T10:42:39","guid":{"rendered":"http:\/\/www.repricerexpress.com\/?p=10875"},"modified":"2020-06-17T15:00:34","modified_gmt":"2020-06-17T14:00:34","slug":"boost-amazon-seller-feedback","status":"publish","type":"post","link":"https:\/\/www.repricerexpress.com\/boost-amazon-seller-feedback\/","title":{"rendered":"5 Neat Ways to Boost Your Amazon Seller Feedback"},"content":{"rendered":"

Seller feedback is one of the main ways a merchant can boost their reputation as a strong seller, as well as letting other potential buyers that this page is the right page to shop from. Buying a product online still isn\u2019t the same as being able to physically see it in a brick-and-mortar store, as shoppers have to go out on a bit of a limb. They can pick up your product and see how it feels in their hands, and they can\u2019t walk down the street to return it if anything goes wrong. Keeping that in mind, RepricerExpress shows you what it takes to get great seller feedback \u2014 and why you need to make it a priority.<\/strong><\/p>\n

1. Sort the Comments into Yours and Fulfilment by Amazon\u2019s<\/h2>\n

You may think that all seller feedback comments are grouped equally, but that\u2019s not the case if you\u2019re using Fulfilment by Amazon<\/a> (FBA). This is when it becomes a bit of a case of you versus them, as you may have done your part but once the product\u2019s out of your hands, it\u2019s up to Amazon to fulfil their end of the bargain.<\/p>\n

Unfortunately, they don\u2019t always hold up strongly, and mistakes do happen where the shipping may be delayed. If this happens, Amazon gives you the option of striking through that negative feedback, so it doesn\u2019t adversely affect you. It kind of also goes without saying that if this is a regular occurrence, you should probably be bringing it to Amazon\u2019s attention.<\/p>\n

2. Just Do It and Ask<\/h2>\n

If you\u2019re wondering how your competitors have amassed so much Amazon seller feedback on their pages, you\u2019re in luck. There\u2019s no great mystery behind it, just a desire to keep doing what it takes to get to the next level.<\/p>\n

We\u2019re still overcomplicating what\u2019s a really simple matter, and it just comes down to one word:<\/p>\n

Ask.<\/strong><\/p>\n

That\u2019s sometimes all you really have to do. A lot of times, your buyers have no idea just how important Amazon seller feedback is to you and won\u2019t bother with leaving a review once they\u2019ve received their product.<\/p>\n

So, it\u2019s on you<\/em>, the Amazon seller, to solicit it. Use an Amazon feedback tool that\u2019ll send your buyers a link to where they can leave feedback and watch how it accumulates.<\/p>\n

3. Turn That Frown Upside Down<\/h2>\n

One of the biggest challenges in life for all of us, not just Amazon sellers, is how we deal with adversity. Lousy things happen to all of us, but it\u2019s the attitude we view it with and how we choose to handle those moments that really define us.<\/p>\n

It\u2019s an inevitability that you\u2019re going to get negative feedback over the course of your Amazon career, but it doesn\u2019t have to be an inevitability that it destroys you. Instead, look at negative feedback<\/a> as a way to identify holes and flaws in your business plan. You can also use it as a way to communicate with your buyers, asking what would have made their experience better. You may not be able to go back in time and change that feedback, but you can impress upon your buyers that you\u2019re serious about doing things as best as possible.<\/p>\n

4. Know Exactly What the Feedback Means<\/h2>\n

In the first point, we talked about how there\u2019s a difference between feedback meant for you and that for FBA. There\u2019s also another way you can subdivide your feedback: product reviews and seller feedback.<\/strong><\/p>\n

It\u2019s important to distinguish between the two so you can understand if it\u2019s something you have to fix, or if it\u2019s something that\u2019s wrong with your products. If it\u2019s the former, then we\u2019ll have blog posts about that but if it\u2019s the latter, then it may be time to evaluate the merchandise you\u2019re carrying. If buyers keep telling you there\u2019s something wrong or defective with what you\u2019re selling, you\u2019re going to get a reputation as a merchant who carries shoddy items.<\/p>\n

5. Last But Not Least, It\u2019s Customer Service Above All Else<\/h2>\n

Here\u2019s a bit of a trick question: at what point is customer service<\/a> most important \u2014 while you\u2019re dealing with the customer, or after you\u2019ve sold them the product?<\/p>\n

The answer is neither, and instead \u201cbefore you have a buyer\u201d. Shoppers will never take a chance on you if they get even one whiff that you\u2019re an unscrupulous seller, as they need to have utmost trust and confidence that you\u2019ll steer them right.<\/p>\n

This is why it\u2019s so important to do things like describe your product as it actually is (e.g. if you\u2019re listing it as new, then it should have no marks or flaws on it) so your buyers have the most accurate idea possible of what they\u2019re looking at. If you\u2019re at all unsure, it\u2019s a much safer bet to knock the price down a bit and describe some of its \u201clightly used\u201d physical aspects, but you should never go the other way.<\/p>\n

And always use pictures. You\u2019d be incredibly hard-pressed to find a buyer who\u2019d say yes to your item without actually seeing it, and it\u2019s just a plain good way to show them exactly what your product looks like.<\/p>\n

Final Thoughts<\/h2>\n

If you’re looking to boost your feedback score on Amazon, then FeedbackExpress<\/a> is just the tool for you. Our sister company’s software will help you craft consistent and professional-looking messages that can help raise neutral reviews into positive ones. Check us out today and get started on your 30-day free trial. Plus, if you’re a RepricerExpress customer, you’ll get an on-going 10% discount on all plans.<\/p>\n","protected":false},"excerpt":{"rendered":"

Seller feedback is one of the main ways a merchant can boost their reputation as a strong seller, as well as letting other potential buyers that this page is the right page to shop from. Buying a product online still isn\u2019t the same as being able to physically see it in a brick-and-mortar store, as […]<\/p>\n","protected":false},"author":3,"featured_media":10986,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,7,8,9],"tags":[],"class_list":["post-10875","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amazon","category-fba","category-news","category-tips"],"yoast_head":"\n5 Neat Ways to Boost Your Amazon Seller Feedback<\/title>\n<meta name=\"description\" content=\"Amazon seller feedback is one of the main ways a merchant can boost their reputation as a strong seller, as well as letting other potential buyers...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.repricerexpress.com\/boost-amazon-seller-feedback\/\" 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